Joy Moving and Storage

Joy moving & storage damaged my Bed headboard, and Mattress. Also, was charged extra because Movers got lost twice.  joy moving & storage company contacted me, and explained the process. I was told that the movers will come from 12:00pm to 2:00pm. They did not show up until 2:40pm. Then, it took them almost two hours to unload from the old apartments. The movers took forever to find our new place, and got lost. I started to panic, and called them to see what was up because after my already paid 2.5 hours $135, they were going to charge $22 per 15 minutes after that. Are you kidding me? Once the Movers got to the new place, they took their sweet time to start moving the stuff to the second floor. One of the Movers guy told me that It was going to be an additional 30 minutes. Well, they took waaay longer than that. We had to pay them an additional $132.  Here is the shocker. They dragged my $600 mattress from their dirty truck. The mattress was full of splinters (from their previous move I guess because both of the apts only have grass) and I can't get them out.  They damaged my Bed headboard. Chunks of the paint and wood was scratched. They pushed the washer to hard that banged and broke the bottom laundry shelve. I am furious. Called them multiple times, and they never took responsibility to my damages. Beware.   .

Service cost: $500

I used this company and I told the movers I can move my 60 inch TV myself.  I was told that's what I paid them for relax they could handle it, but when the TV got to my new home it was cracked all up. I put in my claim for the damages and the General Manager offered me 60.00 dollars for a 700.00. Please beware and do NOT use this company. I work hard for everything and for this company to rob me of my hard earn items is nit fare. God will deal with them in the end. .

Service cost: $200

I had a move from Dallas, Texas to Midland, Texas. During this relocation there were a lot of things that made this move stressful from locating a home to getting a moving company that I could trust. Once the Joy Moving and Storage sales rep called me he was able to assure me that I would have a pleasant experience. When the time came to move the guys from Joy came in and practically took care of everything from packing to taking down furniture and disconnecting applicances and electronics. They arrived on-time and arrived ahead of time (lowering my bill). Once Joy Moving and Storage arrived at my new home and finsihed the move I had very little left to do. Just unpack a few boxes and relax. I am definitely glad I choose this company and have referred them to many of my friends.

Service cost: $1500

They are VERY unorganized the owner rapheal don't wont to pay anyone really..when I started working there they really don't kno how to train new hires..people come to work when they want to..they didn't get my information when I started I just jumped in and didn't kno what I was doin I worked for that whole week. Thats 40 hrs. When I came to get my check he said I don't get paid for training so he paid me 16 hrs (cash) I didn't work for about a week and then they seen me and told me to come in to start work again and that I would be doing my tax papers to start officially. I came in on time everyone else was late around 1 pm they said they didn't need me anymore. I come to get the lil of the hrs That I didn't and he act like he didn't want to pay me. I waited in the waiting room for about 2 hrs for him he nevered showed up so I could get my check..please think twice about working for joy they will crew you OVER!! So unprofessional and unorganized!

Service cost: $50

The crew was older, slower, and took a 10-15 minute cig break every hour. I purchased 2 large pizza's and they never said thank you. I ended up having multiple people (friends/family) come and help unload the truck. it took us 45 minutes to do 3/4 of the truck. Keep in mind its a 3bd/2bath house. It took the crew 2.5 hours to unload : 2 couches, one bed, and a washer and dryer. I was overall pleased since I got a $250 credit towards this move as a package deal with my new lease. But they broke 2 dressers and caused severe damage to the apartment I was leaving from. The total damage I incurred, was over $400. The office staff was quick to help with the refund process. But valued my damge @ $230 and then agreed to send $115. That document was dated 9/15/14. It is now 3/27/15 and I still do not have a refund. The direct phone numbers I have are no longer in service. They will not return emails or any messages. I don't know the exact additional costs that I had to pay for the extra hours. it was between 200-400, so I wrote 300 to be fair. 0.

Service cost: $300

Damaged 2 pieces of furniture and our wall. Took 2 months for them to ack damage and was told payment would be given that week, still no payment. I choose this company because the quote I was given over the phone was "$149 and hour for 5 men and $79 travel charge". Then somehow the travel charge went up and when I advised I was quoted a lower travel charge initially the response I got was "ok we'll lower it to $79 will that make you happy?". That response and misquote I was given should have been my first clue to choose another moving company. We had to push back our move one day and when our movers came the next day they were late and on top of that we only got 3 men not the 5 we got quoted. We moved most of all the big boxes ourselves the day before the movers came, but it still took almost all day for them to move the furniture. Because of this delay we had to cancel dinner plans that we had that same day. Everything was wrapped with ONE flimsy looking blanket. We ended up with 2 pieces of damaged furniture and a banged up wall. Pictures were taken onsite by the movers, but apparently never given to their office since I had to re-take pictures myself and send them to them. Then I had to e-mail and call multiple times over 2 months just to get a response. When I sent back the settlement response on 7/11/14 I was told that payment would be issued that same week. Now every time I call or e-mail to get a response I'm told they are waiting to hear back from another "department". I'm not sure how they are conducting their business, but I really doubt it takes over one month to get approval for a $280.00 payment. I really think our damages are over $280.00 but we agreed on that price because we are really tired of dealing with this company. In hindsight I should have done my research better on this company - the websites that has mostly good reviews on this company is obviously fake (look at the dates and wording of the reviews are all similar).

Service cost: $700

The movers were inexperienced and untrained, therefore taking longer than necessary and damaging items that should have been wrapped and padded.  They tried to force large appliances through smaller doors more convenient to them rather than taking a few-feet longer path through larger openings, resulting in damage to appliances and walls.  
 
The most disappointing part was the office after the move was completed.  They are completely unresponsive and I have yet to collect on an insurance claim for a move that took place 4 months ago.  They ignore contacts and lied to BBB when I reported them.

Service cost: $800

Movers didn't take into consideration boxes labeled fragile. I even told them several times to watch out for boxes labeled fragile. They just piled the boxes on top of each other. They also tore the bottom of our sofa, not too bad about the size of a quarter, but still tore it. They would have torn the back moving it into the new place had I not pushed the sofa off the brick edge and yelled STOP! Back to the boxes. When they were unloading the boxes into the new place (garage) I still reminded them of the fragile labels. It was like I was talking to the ground. We ended up with many broken glassware, pottery, and a few others. I would not recommend this company to anyone.

Service cost: $1450

This is not a real moving company. Beware. beware. beware. He gave us a quote and then refused to deliver our goods when he raised the prices.  We then found MoveRescue.com - and the agent there helped us discover that the moving liscense he gave us was invalid and that he is not authorized to move across state lines.  He put our stuff in storage and refused to move anything. We had to get the police and the owners of the storage facility involved to get access to our stuff.     .

Service cost: $2275